JCH International - Mats . Matting .
Specialty Flooring
We'll Get You Covered!
Phone: 706-295-4111 . Fax: 706-295-4114 . Toll Free: 800-328-9203
Frequently Asked Questions
Here's some of our more popular questions. As always, we encourage you to contact us with your questions.
Q: How do I place an order?
A: Choose your favorite method: Call it in at 800-328-9203;
fax it in at 706-295-4114; email it at
info@jchinternational.com;
or mail it to: JCH International , 978 Hermitage Road NE, Rome
GA 30161
Q: How do I know how much shipping
charges will be?
A: We're happy to figure shipping charges for you in advance.
You will need to tell us where (city, state, zip) it will be
shipping to AND if it is a Residential or Business address. Along
with quantity, size, and product name.
Q: What if I want a mat in a size that
is not listed?
A: Many of our mats show the option to have Custom Cut Lengths -
which means that if you want a 3'x7'6" mat, we can make that for
you. This option is available on any product that has "Custom
Cut Lengths Available" shown under the "Size" heading of the
product.
Q: Can I have my order drop-shipped to a
different location?
A: Yes. We can ship to any destination you request.
Q: Is there a minimum order requirement?
A: There is no minimum order. However, a handling fee is added
to orders under $100.00 -- with the exception of Matrix Series Mats
orders (Grip Rock, Grip Rock-Freezer, Super G, & Brite Trac).
Q: How long before my order ships?
A: If the product is in stock it will ship immediately.
Otherwise, expect 10 days. Special orders, depending on the
product, may take up to 10 weeks.
Q: Are the colors shown on your website
the exact color I should expect when I receive my mat?
A: In short - No. Because monitors and computer equipment vary
there may be slight variances in the color. If color choice is
critical, we suggest getting a sample. Also, there may be
slight shade variances due to manufacturing processes and dye lots.
This is an industry-standard acceptable variance.
Q: Do you have a printed catalog or
flyers?
A: Yes, we have a catalog and flyers. However, the catalog and
flyers only feature the more popular matting options. This
website reflects the many more options available from JCH
International.
Q: I want a logo mat, what do you need
to know?
A: It is easiest if you send or email the logo details to us.
Then tell us: 1- size of mat; 2- type of mat; 3- flock printed or
custom inlay; 4- direction of mat (see logo category for graphic);
5- number of colors wanted; 6- quantity of mats desired. Also,
always include contact information so we can contact you to clarify
questions. Feel free to inquire if you have questions!
Q: What if I can't find what I want on
your website?
A: We try really hard to fit the needs of our customers, and have
many connections in the matting industry. If you are looking
for something we do not have listed, let us know and we can get you
a price and information. We're here to help you!
Q: What are your payment terms?
A: Our standard terms are payment in advance, with either check or
credit card. Commercial terms are available with approved
credit application. The following requires payment in advance:
Custom mats or Logos.
Q: What kind of warranty do you offer?
A: We are extremely confident about the matting products we offer.
We have always offered a standard 1 year warranty against
manufacturers defects on all of our products. Some products
have a longer warranty, which is stated on their product page.
Related resources
- Our knowledgeable and friendly staff is available to answer your questions.
- Don't know which product is the best fit for your situation? We can help you!
- Want help in figuring out how much flooring is needed to cover a large area? We can do that!